FAQ - frequently asked questions
By mandate of the Liberian Telecommunications Authority, all GSM subscribers are requested to register their SIM to avoid being disconnected. As long as your SIM is not registered you will be able to receive calls but not make calls.
To register your SIM card bring along with an official ID card and visit our head office store on the Capital Bypass or any Orange stores or Orange POS located at Total Service Stations in and around Liberia.
Registration is free.
Insert the SIM card in a phone and dial *266# and you will receive shortly a reply message with the SIM number.
To check your balance dial *124# on your phone and then Send.
Orange scratch cards can be purchased in the amounts of $1, $5, $10, $15, $25, $50 or $100 from any of our points of sales in Monrovia and throughout the country.
To top up, simply scratch away at the back of the card to discover the hidden code. Then either call Fast Top Up on 125 and follow the instructions or dial *125*hidden code# and then press send.
E-Transfer is a free, fast and secure way to purchase credits electronically. E-Transfer services are available at Orange Point of Sales (Total gas station and other locations) and booths across Monrovia and Liberia.
Orange subscribers abroad can easily recharge or send credits to their family and friends in Liberia online using the following providers
Transfer to from MoneyGram (https://moneygram.transferto.com/en)
Orange endeavors to provide its subscribers the best coverage possible. Expansion of Orange network in rural and urban areas is an ongoing process. We will keep our customers informed of any new expansion and availability of Orange services in the future.
Football is Liberia’s most loved sport and consequently has always been an important strand in Orange’s sponsorship portfolio.
We proudly sponsor the Liberian National Football Team, as well as the First, Second and Female Leagues.
The company’s longstanding sponsorship with the Liberia Football Association (LFA) over the last four years has played a major role in the growth and development of football in the country.
Our support significantly contributes to character building of young Liberian athletes through football programs that teach and encourage good sportsmanship, team work, hard work, honesty and integrity.
Like most Liberians, Orange looks forward at seeing the nation’s flag being waved, along with others, in major tournament finals in Africa and around the world.
As a general rule, the answer is yes except if a given campaign or promotion might have special terms and conditions.
As a general rule, Orange campaigns are open to all customers except if a given campaign might have special terms and conditions.
The best way to solve any issue regarding your Orange services is to get in touch with Customer Care by dialing 111 (free of charge) or 0777 000 111 (chargeable).
Orange Customer Care is open 24/7.
Orange SOS credit is an emergency credit offered to customers with a zero balance. An SOS Credit offer is send to the customer subject to the customer having a zero balance and its credit history. SOS credit amount ranges from US$0.20 to US$3 and is available in US$ and LD. SOS Credit offer is valid for 24 hours and the service fee is 15%.
For your convenience, reimbursement of Orange SOS credit is made over several recharges until full repayment